Michael Titcomb

NOC Administrator

New Visions Communications | Syracuse, NY | March 2022 – Present

• Developed Python scripts to connect multiple systems
• Developed a centralized internal database to standardize customer data across different systems
• Deployed and maintained Linux servers
• Maintained, updated and optimized web server
• Worked closely with executives to improve security processes including implementation of MFA
• Developed single pane of glass SolarWinds Dashboard to monitor all internal systems
• Modernized customer-facing DHCP management, moving to Kea and implementing a high availability cluster

Technical Support

H&R Block | Syracuse, NY | September 2021 – March 2022

• Deployed and maintained servers, desktops and POS systems
• Served a territory spanning central New York
• Developed routes that balanced efficient use of time with proper prioritization of tickets
• Provided Tier 1 & 2 help desk support, utilizing Salesforce to track tickets

Mentor

Lindamood Bell Learning Processes | San Francisco, CA | May 2019 – June 2021

• Served as first staff point of contact during transition from paper records to cloud software
• Assisted with training new staff
• Responsible for intervening when a child would not work with an educator
• Developed action plan when staff performance was below standard

Owner

MIKETHETUTOR.COM | Oakland, CA | June 2015 – June 2021

• Communicated complex technical concepts
• Facilitated communication between parents, students, teachers and other stakeholders
• Managed full LAMP stack on a Debian Server

BA Philosophy

University of California, Santa Cruz

September 2010 - June 2012

Data Science Intensive

General Assembly

August 2021 - December 2021

IBM Data Science Professional

Coursera

August 2020 - February 2021

Google IT Support Specialist

Coursera

February 2019 - May 2019